Yelp Responder is the workflow at /docs/guides/ai-integration-guide. Yelp Responder automates Yelp message replies using configured rules and AI. Settings to Integrations to Yelp Responder, enter the credentials the form shows, enable it, save. The business needs a Yelp account with messaging.
Settings to Integrations to Yelp Responder Requires the integration to be enabled for your business (config-gated). Connect Yelp Responder under Integrations (credentials and enable flag per admin setup). Configure automated response behavior as exposed in integration settings. Route Yelp conversations into your broader comms workflow where linked. Exact toggles and prompts depend on your account’s integration version, check the Integrations panel for current fields. Admin access to Settings to Integrations. Active Yelp business account with messaging enabled. OpenAI Setup if AI-generated replies are part of your configuration. Enter required API/credentials and enable the integration. Save and run any Test action if shown. Send a test message to your Yelp business listing (or use Yelp’s test tools if provided). Confirm an automated or suggested reply appears per your rules. Monitor Messaging Timeline or Yelp directly for edge cases. /docs/guides/ai-integration-guide step 4 is Connect Yelp Responder (admin).
Overview
Yelp Responder automates Yelp message replies using configured rules and AI—helping you respond faster to Yelp leads and messages without living inside the Yelp app all day.
How to access
Settings → Integrations → Yelp Responder
Requires the integration to be enabled for your business (config-gated).
How do you connect Yelp Responder under Integrations (credentials and enable flag per admin setup)?
Connect Yelp Responder under Integrations (credentials and enable flag per admin setup).
- Connect Yelp Responder under Integrations (credentials and enable flag per admin setup).
- Configure automated response behavior as exposed in integration settings.
- Route Yelp conversations into your broader comms workflow where linked.
Exact toggles and prompts depend on your account’s integration version—check the Integrations panel for current fields.
Prerequisites
- Admin access to Settings → Integrations.
- Active Yelp business account with messaging enabled.
- OpenAI Setup if AI-generated replies are part of your configuration.
Step-by-step
Connect Yelp Responder (admin)
- Settings → Integrations.
- Find Yelp Responder.
- Enter required API/credentials and enable the integration.
- Save and run any Test action if shown.
Verify responses
- Send a test message to your Yelp business listing (or use Yelp’s test tools if provided).
- Confirm an automated or suggested reply appears per your rules.
- Monitor Messaging Timeline or Yelp directly for edge cases.
Current limitations
- Config-gated — not enabled on all accounts by default.
- Covers Yelp messaging, not full Google review automation (see Review Management).
- AI replies should be reviewed for brand tone and accuracy—fully unattended auto-send may not suit every business.
- Yelp API policy changes can affect availability; integration may require re-auth.
Roadmap
- Approval queue before auto-send.
- Unified social inbox with Meta Messenger.
- Performance metrics (response time, conversion to lead).
Example: a Yelp message answered without living in the Yelp app
The integration is config-gated. Settings → Integrations → Yelp Responder, enter the credentials the form shows, enable it, save, and run Test if the panel has one. The business needs a Yelp account with messaging. Automated reply text uses the rules on that panel. If the replies are AI-written, OpenAI has to be connected too. Otherwise the integration can still be on and a person answers.
Exact toggles follow the integration version on the account. Read the fields that are actually on the screen. Do not follow a screenshot from another year. A test message should show up in the workflow you linked, not only inside Yelp. If nothing arrives, the credential or the enable flag is wrong. Historical Yelp threads from before you connected are not backfilled unless the integration says it imports them.
This does not create a job and it does not replace Leads. When a Yelp conversation is a real opportunity, convert it the same way as any other lead.